Last updated: 13 June 2026 · Effective date: 13 June 2026

This Privacy Policy describes how Juana Technologies Pvt. Ltd. ("Juana", "we", "us", or "our"), a company incorporated in India with its registered office in New Delhi, collects, uses, discloses, retains and safeguards information in connection with the website at juanatech.com (the "Site"), the NEXO family of products and platforms (including NEXO LMS, NEXO AI-PLeX and NEXO Manage), and any related applications, sales, support and managed services (collectively, the "Services").

We are committed to protecting your privacy and handling personal data responsibly and in accordance with applicable laws, including the Indian Information Technology Act, 2000 and rules made thereunder, India's Digital Personal Data Protection Act, 2023 (the "DPDP Act"), and, where applicable to individuals located in those regions, the EU/UK General Data Protection Regulation ("GDPR") and similar data-protection laws. By accessing the Site or using the Services, you acknowledge that you have read and understood this Policy.

1. Scope of this Policy

This Policy applies to personal data we process as a data controller / data fiduciary — for example, information collected from visitors to our Site, prospective customers, newsletter subscribers, and individuals who contact us. Where we administer a customer's Microsoft 365 tenant or otherwise process data on a customer's behalf under NEXO Manage, we generally act as a data processor / data processor on behalf of a data fiduciary; that processing is governed by our services agreement and Section 9 below. This Policy does not apply to third-party websites, products or services that we do not control.

2. Information we collect

(a) Information you provide to us. When you submit an enquiry, request a quote, subscribe to communications, register interest in or purchase a Service, or otherwise correspond with us, you may provide your name, job title, school or organisation name, work email address, mobile or telephone number, country, the nature of your enquiry, and any other information you choose to include in free-text fields.

(b) Payment information. When you purchase a subscription or service, payment is processed by our third-party payment processor, Stripe, Inc. and its affiliates ("Stripe"). Stripe collects and processes your payment-method details (such as card number, expiry and billing address) directly. We do not receive or store full payment-card numbers on our own systems; we receive limited transaction metadata such as confirmation of payment, the last four digits of a card, and billing contact details.

(c) Information collected automatically. When you use the Site, we and our service providers may automatically collect technical and usage information, including your IP address, device and browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of access. This may be collected using cookies and similar technologies (see Section 7).

(d) Information from third parties. We may receive information about you from our partners and distributors (for example, Microsoft and its authorised distributors) where necessary to provision licenses or deliver managed services, and from analytics or security providers.

We do not intentionally collect special categories of sensitive personal data through the Site, and we ask that you not submit such data in free-text fields.

3. How we use information

We use personal data for the following purposes:

• to respond to your enquiries, provide quotations and communicate with you;
• to provide, operate, administer, maintain and improve the Services you request;
• to process payments, manage subscriptions, issue invoices and prevent fraud;
• to procure, provision and assign Microsoft 365 licenses on your behalf;
• to administer your Microsoft 365 tenant where you have engaged NEXO Manage;
• to send you service, security and administrative messages;
• with your consent, to send newsletters and marketing communications (you may opt out at any time);
• to maintain the security, integrity and availability of the Site and Services;
• to comply with legal obligations, resolve disputes and enforce our agreements; and
• for analytics to understand how the Site and Services are used.

4. Legal bases for processing

Where the GDPR or comparable laws apply, we rely on one or more of the following legal bases: performance of a contract with you (or to take steps at your request before entering into a contract); your consent (for example, for marketing emails and certain cookies), which you may withdraw at any time; our legitimate interests in operating, securing and improving our business, provided these are not overridden by your rights; and compliance with legal obligations. Under the DPDP Act, we process personal data on the basis of consent or for legitimate uses as permitted by that Act.

5. How we share information

We do not sell your personal data. We disclose personal data only as described below:

• Service providers and processors who perform services on our behalf, such as Stripe (payments), our email, hosting and infrastructure providers, customer-support tools, and analytics and security providers, each bound to use the data only to provide their services to us;
• Microsoft and authorised distributors (including, in India, distributors such as Redington and Savex) where necessary to procure, provision or administer licenses and tenants;
• Professional advisers such as auditors, lawyers and accountants;
• Authorities and other parties where required by law, regulation, legal process or governmental request, or to protect the rights, property or safety of Juana, our customers or others; and
• In connection with a corporate transaction such as a merger, acquisition, financing or sale of assets, subject to appropriate confidentiality protections.

6. International transfers

We are based in India and serve customers in multiple regions, including North America, Europe, the Middle East, Africa and Asia-Pacific. Your information may therefore be transferred to, stored in, or processed in countries other than your own, including India, where data-protection laws may differ from those in your jurisdiction. Where we transfer personal data subject to the GDPR outside the EEA/UK, we use appropriate safeguards such as Standard Contractual Clauses. Our payment processor and certain providers may process data in the United States and other countries.

7. Cookies and similar technologies

The Site uses cookies and similar technologies to enable core functionality, remember preferences, maintain security, and measure and improve performance. Strictly necessary cookies are required for the Site to function. You can control non-essential cookies through your browser settings; disabling some cookies may affect functionality. Where required by law, we obtain consent before placing non-essential cookies.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this Policy, including to provide the Services, comply with our legal, accounting and tax obligations, resolve disputes, and enforce our agreements. Enquiry and transaction records are typically retained for the duration of our relationship and for a reasonable period thereafter as required by applicable law. When data is no longer required, we delete or anonymise it.

9. Data we process on behalf of schools (NEXO Manage)

When we administer a school's Microsoft 365 Education tenant under NEXO Manage, we process staff and student personal data as a processor acting on the documented instructions of the school, which remains the controller / data fiduciary. We process such data only to deliver the agreed services — for example, creating and managing user accounts, assigning licenses, performing end-of-year class rollover, and providing support. We implement appropriate technical and organisational measures, restrict access to authorised personnel, and assist the school with its own compliance obligations. Schools are responsible for obtaining any necessary consents (including parental consent where required) for the processing of student data. We do not use student data for advertising and do not sell it.

10. Children's data

The Site is intended for school administrators, educators and institutional decision-makers, not for direct use by children. Where student data (which may include data of minors) is processed under NEXO Manage, it is handled in the school context described in Section 9 and in accordance with applicable law, including provisions of the DPDP Act relating to children.

11. Your rights

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal data; to object to or restrict certain processing; to withdraw consent; to request a copy of your data in a portable format; and to lodge a complaint with a supervisory or data-protection authority. To exercise these rights, contact us using the details in Section 14. We may need to verify your identity before responding, and we will respond within the timeframes required by applicable law.

12. Security

We maintain reasonable administrative, technical and physical safeguards designed to protect personal data against unauthorised access, loss, misuse or alteration, including encryption in transit, access controls and use of reputable infrastructure and payment providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Site or Services after changes take effect constitutes acceptance of the revised Policy.

14. Contact us

If you have questions, requests or complaints regarding this Policy or our data practices, please contact:
Juana Technologies Pvt. Ltd.
New Delhi, India
Email: info@juanatech.com

This Privacy Policy is provided for general information and transparency. It is not legal advice. We recommend you review it together with our Terms & Policies.

Last updated: 13 June 2026 · Effective date: 13 June 2026

These Terms & Policies (the "Terms") constitute a legally binding agreement between you (and, if you are acting on behalf of a school, organisation or other entity, that entity) ("you", "Customer") and Juana Technologies Pvt. Ltd. ("Juana", "we", "us", "our"). They govern your access to and use of the website at juanatech.com (the "Site"), and the products, platforms, subscriptions, licenses and managed services we provide (collectively, the "Services"). By accessing the Site, clicking to accept, or purchasing or using any Service, you agree to be bound by these Terms. If you do not agree, do not use the Site or Services.

1. Definitions

"NEXO Manage" means our managed administration service for Microsoft 365 Education tenants, offered in Essential, Professional and Enterprise tiers. "Microsoft Licenses" means Microsoft 365 Education licenses (including A1 and A3) procured through Microsoft's authorised distributors. "Subscription" means a recurring annual paid plan. "Order" means your selection and purchase of a Service via the Site, a payment link, or a written quotation.

2. Eligibility & authority

You represent that you are at least 18 years old and have the legal authority to enter into these Terms, and that if you are accepting on behalf of an entity, you are authorised to bind that entity. The Services are intended for schools, educational institutions, governments, NGOs and businesses, and not for personal or consumer use.

3. Description of Services

NEXO Manage provides administration of your Microsoft 365 Education tenant, which may include user and license management, security and compliance configuration, Teams and groups, Exchange and mail-flow management, end-of-year class rollover using School Data Sync (SDS), device management, reporting, help desk support and onboarding, as applicable to your chosen tier and as described on the Site at the time of your Order. We may also facilitate the procurement and provisioning of Microsoft Licenses. The specific inclusions, service levels and response targets are those stated for your tier or in your quotation.

We provide the Services with reasonable skill and care. We are an independent service provider and are not Microsoft; the Services depend on Microsoft platforms and other third-party systems that we do not own or control. We do not warrant uninterrupted or error-free operation of such third-party platforms.

4. Orders, pricing & taxes

Prices for Services are stated on the Site or in your quotation and, unless expressly stated otherwise, are exclusive of taxes. For Customers in India, Goods and Services Tax (GST) is charged at the applicable rate (currently 18% on software/SaaS and IT-enabled services) in addition to the stated fees. For Customers outside India, Services may be billed in the currency selected at checkout; the supply of services to such Customers is generally treated as an export of services and zero-rated for Indian GST, and any taxes, duties, withholding or levies imposed in your own jurisdiction are your responsibility. Currency amounts shown in currencies other than INR are indicative; the actual amount charged is determined at checkout by our payment processor.

5. Payment & subscriptions

Payments are processed by our third-party payment processor, Stripe. By providing payment details, you authorise us and Stripe to charge the applicable fees, including recurring Subscription fees and applicable taxes. Subscriptions are billed annually and renew automatically each year at the then-current price unless cancelled before the renewal date. You authorise such recurring annual charges until you cancel. If a payment fails, we may retry, suspend or terminate the Service. You are responsible for keeping your payment information current.

6. Cancellation & refunds

Subscriptions are for an annual term. You may choose not to renew by cancelling before your renewal date; cancellation stops the next annual renewal, and your Service continues until the end of the annual term already paid for. Because Services are delivered over the annual term, fees already paid for the current annual term are non-refundable except where a refund is required by applicable law. Microsoft Licenses, once procured from the distributor, are non-refundable and non-cancellable for their term, as they are subject to Microsoft's licensing terms and distributor policies. Set-up or one-time fees, where charged, are non-refundable once work has commenced.

7. Microsoft Licenses

Microsoft 365 A1 and A3 licenses are procured through Microsoft's authorised distributors and are governed by the Microsoft Customer Agreement, Microsoft Product Terms and applicable Microsoft policies, which you agree to comply with. Pricing is confirmed at the time of Order and may vary with Microsoft's published rates, distributor pricing, currency fluctuations and license term. License quantities, terms and renewal dates are as set out in your Order. Juana facilitates procurement, provisioning and assignment but is not responsible for Microsoft's products, availability, or changes to Microsoft's terms or pricing.

8. Customer responsibilities

You agree to: provide accurate and complete information; obtain and maintain any third-party accounts, licenses and consents required for the Services (including parental or guardian consents for student data where applicable); designate authorised contacts; cooperate with reasonable requests; and use the Services only for lawful purposes. Where you grant us administrative access to your tenant, you are responsible for the decision to grant such access and for promptly notifying us of any changes. You remain the controller / data fiduciary of your staff and student data.

9. Acceptable use

You must not, and must not permit others to: use the Services in violation of any law; infringe the intellectual-property or privacy rights of others; introduce malware or attempt to gain unauthorised access to any systems; interfere with or disrupt the integrity or performance of the Services; resell or sublicense the Services except as expressly permitted; or use the Services to store or transmit unlawful, harmful or objectionable content. We may suspend Services for violations that pose a security, legal or operational risk.

10. Intellectual property

The Site, the NEXO platforms, and all related software, content, designs, trademarks (including "Juana", "NEXO", "NEXO Manage", "NEXO AI-PLeX", "InspireBoard" and "InspireLab"), and other materials are owned by Juana or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal purposes during the term, subject to these Terms. No other rights are granted. You retain ownership of your own data and content.

11. Confidentiality

Each party may receive confidential information of the other. Each party agrees to protect the other's confidential information with reasonable care, to use it only to perform under these Terms, and not to disclose it except to personnel and advisers who need to know and are bound by confidentiality obligations, or as required by law.

12. Data protection

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. Where we process personal data on your behalf in providing NEXO Manage, we do so as your processor in accordance with your instructions and applicable data-protection law.

13. Warranties & disclaimers

Except as expressly stated in these Terms, the Services are provided "as is" and "as available", and to the maximum extent permitted by law we disclaim all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that they will meet all of your requirements, particularly where dependent on third-party platforms such as Microsoft 365.

14. Limitation of liability

To the maximum extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill or anticipated savings, arising out of or relating to the Services, even if advised of the possibility of such damages; and (b) Juana's total aggregate liability arising out of or relating to these Terms or the Services will not exceed the total fees paid by you to Juana for the affected Service in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

15. Indemnity

You agree to indemnify and hold harmless Juana and its officers, employees and agents from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Services, your violation of any law, or your infringement of any third-party right.

16. Suspension & termination

We may suspend or terminate your access to the Services if you breach these Terms, fail to pay fees when due, or use the Services in a manner that poses a legal, security or operational risk. You may terminate by cancelling your Subscription as described in Section 6. Upon termination, your right to use the Services ceases; provisions that by their nature should survive (including Sections 10–15 and 18) will survive.

17. Force majeure

Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, war, civil unrest, government action, failures of telecommunications, internet or third-party platforms, or power outages.

18. Governing law & dispute resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles. Subject to any mandatory consumer-protection rights available to you in your country of residence, the courts at New Delhi, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services. The parties will attempt in good faith to resolve disputes amicably before commencing proceedings.

19. Changes to these Terms

We may modify these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Changes are effective when posted; your continued use of the Services after changes take effect constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Services and may cancel your Subscription.

20. General

These Terms, together with our Privacy Policy and any Order or quotation, constitute the entire agreement between you and Juana regarding the Services and supersede prior agreements on the subject. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. There are no third-party beneficiaries.

21. Contact

Questions about these Terms? Contact:
Juana Technologies Pvt. Ltd.
New Delhi, India
Email: info@juanatech.com

These Terms are provided for general information and transparency and do not constitute legal advice. We recommend you obtain independent professional advice before relying on them.